Jeff Ooi: Credit when credit is due

I wrote in passing on March 15 that Maxis' Huawei-powered wireless broadband didn't give me the HSDPA speed. I noted that, de facto running at UMTS via Network 50212 particularly on March 12 and 13, the service couldn't move the packets at my office which is located on the 28th floor of Komtar, Penang. In desperation, I bought a Celcom/Vodafone version of the same 3.6Mbps application, and the packets did fly!

To my surprise, Maxis folks did read my blog and sent their engineers -- within a week of my blog -- to take the reading of throughput in my office, not once but thrice!

That was because I said reading throughput is like taking readings of blood pressure, once is never accurate. So the guys came back -- with the second and the third time armed with a product of their rival, a Celcom/Vodafone Huawei unit.

The insult is that performance of Celcom/Vodafone tanked at the material time Maxis engineers took comparative readings in my office, in front of my own eyes. Thus far, I have gone back to Maxis and two-time Celcom on on redundancy basis.

And surprisingly again, on the quiet, Maxis has started pumped up to HSDPA in Komtar and Burmah Road areas in Penang last Sunday, though the service was intermittent the whole last week and back to normal now.

I am obligated to give Maxis credit when credit is due.